Returns & Exchanges
At Ziliah, your satisfaction is our priority, which is why we offer a 30-day return window for items in their original, unopened condition. If a product doesn't meet your beauty standards, we are here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the unused beauty products in their original packaging to ensure they remain protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing